# Contact

This service is run by [Philipp C. Heckel](https://heckel.io). There are several ways to get in touch with me and the 
ntfy community. Please choose the appropriate channel based on your needs.

## Support

### Community support

For general questions, feature discussions, and community help, please use one of these public channels:

| Channel           | Link                                                                                 | Description                                                |
|-------------------|--------------------------------------------------------------------------------------|------------------------------------------------------------|
| **Discord**       | [discord.gg/cT7ECsZj9w](https://discord.gg/cT7ECsZj9w)                               | Real-time chat with the community (I'm `binwiederhier`)    |
| **Matrix**        | [#ntfy:matrix.org](https://matrix.to/#/#ntfy:matrix.org)                             | Bridged from Discord, same community (I'm `binwiederhier`) |
| **Matrix Space**  | [#ntfy-space:matrix.org](https://matrix.to/#/#ntfy-space:matrix.org)                 | Matrix space with all ntfy rooms                           |
| **GitHub Issues** | [github.com/binwiederhier/ntfy/issues](https://github.com/binwiederhier/ntfy/issues) | Bug reports and feature requests                           |

!!! info "Why public channels?"
    Answering questions in public channels benefits the entire community. Other users can learn from the 
    discussion, and answers can be referenced later. This is much more scalable than 1-on-1 support.

### Paid support

If you are subscribed to a [ntfy Pro](https://ntfy.sh/#pricing) plan, you are entitled to priority support 
via the following channels:

| Channel               | Contact                                             | Description                              |
|-----------------------|-----------------------------------------------------|------------------------------------------|
| **General Support**   | [support@mail.ntfy.sh](mailto:support@mail.ntfy.sh) | Direct email support for Pro subscribers |
| **Billing Inquiries** | [billing@mail.ntfy.sh](mailto:support@mail.ntfy.sh) | Inquire about billing issues             |
| **Discord/Matrix**    | Mention your Pro status                             | Priority responses in community channels |

Please include your ntfy.sh username when contacting support so we can verify your subscription status.

## Security issues

If you discover a security vulnerability, please report it responsibly via [security@mail.ntfy.sh](mailto:security@mail.ntfy.sh). See also: [SECURITY.md](https://github.com/binwiederhier/ntfy/blob/main/SECURITY.md).

## Other inquiries

For questions about our [privacy policy](privacy.md), data handling, or to exercise your data rights 
(access, deletion, etc.), please email [privacy@mail.ntfy.sh](mailto:privacy@mail.ntfy.sh).

For business inquiries, partnerships, press, or other general questions that don't fit the categories above, please
use [contact@mail.ntfy.sh](mailto:contact@mail.ntfy.sh).
