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# Contact
This service is run by **Philipp C. Heckel**. There are several ways to get in touch with me and the
This service is run by [Philipp C. Heckel](https://heckel.io). There are several ways to get in touch with me and the
ntfy community. Please choose the appropriate channel based on your needs.
## Community support (free)
For general questions, feature discussions, and community help, please use one of these public channels:
| Channel | Link | Description |
|---------|------|-------------|
| **Discord** | [discord.gg/cT7ECsZj9w](https://discord.gg/cT7ECsZj9w) | Real-time chat with the community (I'm `binwiederhier`) |
| **Matrix** | [#ntfy:matrix.org](https://matrix.to/#/#ntfy:matrix.org) | Bridged from Discord, same community (I'm `binwiederhier`) |
| **Matrix Space** | [#ntfy-space:matrix.org](https://matrix.to/#/#ntfy-space:matrix.org) | Matrix space with all ntfy rooms |
| **Lemmy** | [discuss.ntfy.sh/c/ntfy](https://discuss.ntfy.sh/c/ntfy) | Forum-style discussions |
| **GitHub Issues** | [github.com/binwiederhier/ntfy/issues](https://github.com/binwiederhier/ntfy/issues) | Bug reports and feature requests |
| Channel | Link | Description |
|-------------------|--------------------------------------------------------------------------------------|------------------------------------------------------------|
| **Discord** | [discord.gg/cT7ECsZj9w](https://discord.gg/cT7ECsZj9w) | Real-time chat with the community (I'm `binwiederhier`) |
| **Matrix** | [#ntfy:matrix.org](https://matrix.to/#/#ntfy:matrix.org) | Bridged from Discord, same community (I'm `binwiederhier`) |
| **Matrix Space** | [#ntfy-space:matrix.org](https://matrix.to/#/#ntfy-space:matrix.org) | Matrix space with all ntfy rooms |
| **GitHub Issues** | [github.com/binwiederhier/ntfy/issues](https://github.com/binwiederhier/ntfy/issues) | Bug reports and feature requests |
!!! info "Why public channels?"
Answering questions in public channels benefits the entire community. Other users can learn from the
discussion, and answers can be referenced later. This is much more scalable than 1-on-1 support.
## Paid support (ntfy Pro subscribers)
## Paid support
If you are subscribed to a [ntfy Pro](https://ntfy.sh/#pricing) plan, you are entitled to priority support
via the following channels:
| Channel | Contact | Description |
|---------|---------|-------------|
| **Discord/Matrix** | Mention your Pro status | Priority responses in community channels |
| **Email** | [support@mail.ntfy.sh](mailto:support@mail.ntfy.sh) | Direct email support for Pro subscribers |
| Channel | Contact | Description |
|-----------------------|-----------------------------------------------------|------------------------------------------|
| **General Support** | [support@mail.ntfy.sh](mailto:support@mail.ntfy.sh) | Direct email support for Pro subscribers |
| **Billing Inquiries** | [billing@mail.ntfy.sh](mailto:support@mail.ntfy.sh) | Inquire about billing issues |
| **Discord/Matrix** | Mention your Pro status | Priority responses in community channels |
Please include your ntfy.sh username when contacting support so we can verify your subscription status.
## Specific inquiries
### Privacy inquiries
For questions about our [privacy policy](privacy.md), data handling, or to exercise your data rights
(access, deletion, etc.):
- **Email**: [privacy@mail.ntfy.sh](mailto:privacy@mail.ntfy.sh)
### General inquiries
For business inquiries, partnerships, press, or other general questions that don't fit the categories above:
- **Email**: [contact@mail.ntfy.sh](mailto:contact@mail.ntfy.sh)
### Security issues
If you discover a security vulnerability, please report it responsibly:
If you discover a security vulnerability, please report it responsibly via [security@mail.ntfy.sh](mailto:security@mail.ntfy.sh). See also: [SECURITY.md](https://github.com/binwiederhier/ntfy/blob/main/SECURITY.md).
- **Email**: [security@mail.ntfy.sh](mailto:security@mail.ntfy.sh)
## Other inquiries
See also: [SECURITY.md](https://github.com/binwiederhier/ntfy/blob/main/SECURITY.md)
For questions about our [privacy policy](privacy.md), data handling, or to exercise your data rights
(access, deletion, etc.), please email [privacy@mail.ntfy.sh](mailto:privacy@mail.ntfy.sh).
For business inquiries, partnerships, press, or other general questions that don't fit the categories above, please
use [contact@mail.ntfy.sh](mailto:contact@mail.ntfy.sh).
## Announcements

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docs/contributing.md
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Please search existing issues before creating a new one to avoid duplicates.
## Donations
If you'd like to support ntfy financially, donations are gratefully accepted:
- **GitHub Sponsors**: [github.com/sponsors/binwiederhier](https://github.com/sponsors/binwiederhier)
Your support helps cover server costs and development time. Even small donations are very much appreciated!
## Code of Conduct
Please be respectful and constructive in all interactions. See the