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Add troubleshooting steps for "Reconnecting" error on mobile

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Pixelguin
2026-01-05 08:11:20 -08:00
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docs/troubleshooting.md
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@@ -129,3 +129,14 @@ keyboard.
## iOS app
Sorry, there is no way to debug or get the logs from the iOS app (yet), outside of running the app in Xcode.
## Other
### "Reconnecting..." / Late notifications on mobile (self-hosted)
If all of your topics are showing as "Reconnecting" and notifications are taking a long time (30+ minutes) to come in, or if you're only getting new pushes with a manual refresh, double-check your configuration:
* If ntfy is behind a reverse proxy, make sure `behind_proxy` is enabled.
* If ntfy is behind Nginx, make sure WebSockets are enabled.
* Make sure you have granted permission to access all of your topics, either to a logged-in user account or to `everyone`. All subscribed topics are joined into a single WebSocket/JSON, so a single topic that receives `403 Forbidden` will prevent the entire request from going through.
* In particular, double-check that your user has permission to read `up*` if you are using UnifiedPush.